SHIPPING RATES AND POLICIES
All our parcels are sent by tracked mail. We only charge a flat shipping rate, regardless of the size or weight of the items ordered.
We offer free standard delivery for all orders over 150€ to addresses in continental Portugal!
European Union (EU)
Rest of the world
Note: We deliver to most countries around the world. Since countries outside the European Union are not liable to pay sales tax, the VAT amount will be removed from the invoice during checkout, for all deliveries to non-EU addresses. All our parcels are sent by international tracked mail.
All our orders, no matter how big or small, are shipped in a cardboard box. We do not use padded envelopes, this is to make sure your order arrives in perfect condition.
Shipping to outside the EU
International customers from outside the EU must be aware that the items may be held by the receiving countries tax authorities, who may charge various customs duties, taxes and fees. The customer is entirely responsible for these costs and Kult Games will not accept returns on grounds of unpaid import duties. Should an order be returned to us for this reason, the customer will be billed for any additional costs that we may incur. Please check beforehand with your local tax authorities, to make sure you understand which tax fees will be applied.
Items that have limited shipping destinations
There are a couple of items, that due to security concerns, are not shipped outside of the Iberian Peninsula, as such we limit the sale of aerosol cans to Portugal and Spain. This is to make sure that those items are not dispatched via airmail.
We usually use several international carriers, so we have acess to the best possible prices for our clients. The choice between courriers will be made by KG. All our parcels are sent by tracked mail, so we can guaranty that you order arrives safely in your home.
Damaged or open cardboard box
If the cardboard box arrives damaged or open, please write this issue in the transport slip of the courrier. If you do not this, neigther KG or the courrier can be held acountable for transport damaged or theft.